In the world of business, a loyalty program is a way of marketing things so that people who peruse the goods and services of a particular business will continue to use them, which most likely entails rewards being given to the people. As examples, stores might implement one to keep people shopping there, and travel services might implement one to keep people traveling with them. Conceivably, some games could also do the same to keep people playing them... and Pokémon Go has done just that.
Starting this month, an aspect called "Reward Road" has been implemented in and for the shops of the game (in-game and Web Store). Certain purchases in either shop will also give out points for the Reward Road, and as points are accumulated, the player becomes eligible to gain rewards in the form of specific items. Logging in to the Web Store then allows these items to be claimed for use in the game. Presently, the maximum number of points that can be collected is 3000 for 10 item levels in all.
The mention of "this month" above is because the current Reward Road is due to expire at the end of this month, and a new one is to take place at the start of the next month. As such, this aspect will be expected to become a monthly affair, geared to drive spending with each new month. Some of the rewards are not too shabby either (premium passes and incubators), so they'll certainly be a big incentive. Even the purchase of a certain ticket for a certain familiar event to be discussed later will give out points - yet another incentive.
With that, it's not hard to see how the "loyalty program" method plays out. Trainers keep buying items from the stores - at least, the ones with points attached to them - and they keep earning item rewards for the running month and then again when the month turns over and they continue the spending at that point. It can be considered one of the solutions for what Niantic had previously said is a lack or decline of revenue from the game, though its realization will need to be seen, as this month has only progressed for a few days.
Despite not being called as such, all the hallmarks of a "loyalty program" are present in the Reward Road as implemented by Pokémon Go. Item rewards that can be obtained by points that are themselves obtained by more and greater purchases of things in the in-game shop and Web Store present themselves as a way for Trainers to show their continued reliance on the game and all the things it can provide for that purpose. The translation of this to "loyalty" might just show it to be a well-deserved one for the game's fans.
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